Bombay Fashion

PRIVACY POLICY

Introduction

At BOMBAY FASHION, protecting customer privacy is a top priority. This Privacy Policy explains how we collect, use, store, process, and protect personal information when customers interact with our website, retail services, or messaging platforms including WhatsApp and RCS.

By using our services, you consent to the data practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following information:

  • Name
  • Phone number
  • Email address
  • Billing and delivery address
  • Purchase history

Device Information

We may collect technical information including:

  • Device type
  • Browser information
  • IP address
  • Operating system

Cookies and Tracking Data

Cookies may be used to improve website functionality and analyze user interactions.

Messaging Data

When users communicate with BOMBAY FASHION through WhatsApp, RCS, or SMS, we may collect:

  • Message content
  • Contact details
  • Communication timestamps
  • Delivery and read receipts

Purpose of Data Collection

Information is collected to:

  • Process purchases
  • Provide customer support
  • Deliver transactional messages
  • Send marketing updates
  • Improve customer experience
  • Comply with legal obligations
  • Prevent fraud and misuse

Consent for WhatsApp & RCS Data Processing

By communicating with BOMBAY FASHION through WhatsApp or RCS messaging, users consent to receive messages including:

  • Order confirmations
  • Customer support responses
  • Promotional messages
  • Transaction alerts

Users may withdraw consent by opting out at any time.

Legal Basis for Processing

Under applicable Indian data protection regulations, data processing may occur based on:

  • User consent
  • Contractual necessity
  • Legal obligations
  • Legitimate business interests

How We Use Collected Data

Collected information may be used to:

  • Provide services requested by customers
  • Send transactional notifications
  • Offer product updates and promotions
  • Improve service quality
  • Maintain security and fraud prevention

Data Retention & Deletion

Personal data is retained only as long as necessary to:

  • Provide services
  • Fulfill legal requirements
  • Resolve disputes

Users may request deletion of their data by contacting our support team.

Data Sharing with Third Parties

We may share necessary information with trusted service providers including:

  • Messaging platforms (Meta / WhatsApp)
  • Telecom network operators
  • Payment processors
  • IT service providers

These partners are required to follow strict data protection standards.

Security Measures & Encryption

BOMBAY FASHION implements reasonable security measures including:

  • Data encryption
  • Secure servers
  • Restricted system access
  • Firewall protection

Messaging platforms such as WhatsApp provide end-to-end encryption for message content.

Cookies & Tracking Technologies

Cookies may be used to:

  • Remember user preferences
  • Analyze website performance
  • Improve user experience

Users may disable cookies through browser settings.

Data Transfer & Storage

All collected data is processed and stored in compliance with applicable Indian data protection laws.

Where necessary, data may be stored on secure cloud servers managed by authorized service providers.

User Rights

Users have the right to:

  • Access their personal data
  • Request correction of inaccurate information
  • Request deletion of data
  • Withdraw consent for marketing communication

Requests can be submitted via email.

Policy for Children

Services offered by BOMBAY FASHION are not directed toward children under 18.

We do not knowingly collect personal information from minors.

If such information is discovered, it will be deleted promptly.

Updates to Privacy Policy

This Privacy Policy may be updated periodically to reflect:

  • Legal changes
  • Technology updates
  • Business improvements

Updated policies will be published on our website.

Governing Law (India)

This Privacy Policy shall be governed by and interpreted under the laws of India.

Any disputes shall fall under the jurisdiction of courts located in Surat, Gujarat.

Contact Information

For privacy-related inquiries, please contact:

BOMBAY FASHION

Address:
GROUND FLOOR, SHOP NO.G-18
ATLANTA SHOPPING CENTRE, ALTHAN
SURAT, Gujarat – 395007

Phone: 9820208409

Email: bombayfashion94@gmail.com

✅ These documents are ready for:

RCS Messaging Registration

Website Legal Pages

Meta Business Verification

WhatsApp Business API Approval

How do I place an order?

Simply browse our collections, select your items, and follow the checkout steps to complete your purchase.

What payment methods are accepted?

We accept all major credit cards, debit cards, and secure online payment options.

Can I return or exchange items?

Yes, returns and exchanges are accepted within 14 days of delivery with original tags.

How is my personal data protected?

We follow strict privacy policies and GDPR guidelines to keep your data safe and confidential.

Do you offer international shipping?

Currently, we ship within the country only, but stay tuned for future international options.